At Femalo, we want customers to feel informed and confident when shopping with us.

If you experience an issue with an order, please contact our support team so we can review the situation and explain the available options.

Please contact us if:

• You receive an incorrect item.
• Your order contains a missing item.
• A product arrives damaged.
• A product has a defect.
• The delivered product materially differs from the description.

Please provide your order number and relevant details.

Photos may be requested when helpful for reviewing the issue.

The timeframe for discretionary returns has not yet been finalized.

Applicable statutory rights relating to faulty, incorrect, or misdescribed products remain subject to relevant law.

For discretionary returns or exchanges, products may be required to be unworn, unwashed, and free from customer-caused damage.

Original labels and packaging may also be required where reasonably applicable.

These conditions do not override mandatory legal remedies.

Exchange availability, conditions, stock requirements, and any applicable shipping charges must be confirmed before publication.

Responsibility for shipping costs will depend on the reason for the return, the confirmed store policy, and applicable legal requirements.

Approved refunds will be handled using an appropriate payment method, subject to applicable law and confirmed operational procedures.

If you wish to cancel an order, contact Femalo as soon as possible.

Cancellation availability may depend on the processing and dispatch status.

Applicable cancellation and refund rights remain subject to relevant law.